Privacy, Terms & Legal Policy
LEGAL ENTITY NOTICE — The Super Agency and TheSuperAgency.com are brand names owned and operated exclusively by LBDRG, Inc., a Florida corporation headquartered in Fort Lauderdale, FL. LBDRG, Inc. does not operate under a DBA (doing business as) registration. All contracts, invoices, agreements, and legal obligations are entered into solely by and with LBDRG, Inc. References to "The Super Agency" or "TheSuperAgency.com" throughout this document are trade names of LBDRG, Inc. and carry the same legal weight.
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Privacy Policy
TheSuperAgency.com / LBDRG, Inc. ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website and engage with our digital marketing services. This Privacy Policy describes how we collect, use, store, and protect your information.
Information We Collect
We may collect the following categories of information:
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Contact Information: Name, email address, phone number, company name.
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Usage Data: Website traffic analytics, session data, and behavioral data collected through tracking technologies.
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1st Party Data: Customer data collected on behalf of clients upon their request and in accordance with applicable law.
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Social Media Data: Platform performance metrics, audience insights, and ad campaign data derived from client-authorized accounts.
How We Use Your Information
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To provide, manage, and improve our digital marketing services.
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To generate analytic and performance reports for clients.
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To run targeted advertising campaigns on behalf of clients.
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To communicate with you regarding your account, services, or inquiries.
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To comply with legal obligations and enforce our agreements.
Data Security
All client data processed through our KPI/AI software platform is securely hashed and encrypted. We implement industry-standard database security measures, including regular backups and security updates.
Third-Party Services
Our services may integrate with third-party platforms including Meta (Facebook/Instagram), Google, YouTube, and 250+ additional integrations. Each third-party platform operates under its own terms of service and privacy policy. We are not responsible for third-party data practices.
Data Retention
We retain client data for the duration of the agreement and for a reasonable period thereafter as required by law or business necessity. Upon termination, each party shall destroy or return confidential materials upon the other party's request.
Your Rights
Depending on your location, you may have rights regarding access, correction, deletion, or portability of your personal data. To exercise these rights, contact us at the information provided below.
Cookie Notice: This website may use cookies and similar tracking technologies to analyze site traffic and improve user experience. By using this site, you consent to the use of cookies in accordance with this policy.
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Scope of Services
TheSuperAgency.com / LBDRG, Inc. provides digital authority and marketing services as mutually agreed upon in a Statement of Work (SOW) with each client. Services may include but are not limited to:
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Website development, launch, and ongoing management
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Search engine optimization (SEO) and performance monitoring
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Social media channel management across Facebook, Instagram, YouTube, and emerging platforms
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Custom graphic design and digital content creation
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Paid advertising campaign management and reporting
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Quarterly media days including on-site photography and content editing
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Real-time KPI reporting and AI-powered business analytics
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Initial platform audits (Facebook, Website, Google Speed, SEO, Mobile, Place Pages)
Services outside the defined Statement of Work are available on an à la carte basis and quoted individually. All services are subject to the Terms and Conditions set forth in the client's signed agreement.
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Fees & Payment
Billing
Invoices are issued on the 2nd Thursday of each month. All payments are due in U.S. dollars and may be made by electronic check or credit card. A 3% surcharge applies to all credit card transactions.
Late Payments
LBDRG, Inc. reserves the right to suspend services if fees are more than thirty (30) days past due. Late payments are subject to interest at 2% per month until paid in full.
Ad Spend
Advertising spend on platforms such as Facebook and Instagram is paid directly by the client to the platform and is separate from agency service fees. A minimum ad spend commitment may be required per Statement of Work.
Missed Meeting Penalty
Clients will incur a penalty of $500.00 for missing any essential meeting (including discovery, strategy, analytic, or sprint meetings) without providing at least 72 hours advance written notice.
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Term & Termination
Initial Term & Renewal
The term of each engagement is set forth in the applicable Statement of Work. Agreements automatically renew for successive terms equal to the initial term unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
Cancellation
This agreement may be cancelled by the client by providing thirty (30) days written notice to LBDRG, Inc. Upon cancellation, 50% of the remaining contract value is due and payable on the date of cancellation.
Definition of Cancellation: Cancellation is defined as written notice of termination delivered via electronic or hard mail, or the removal of administrator access to social media platforms managed under this agreement.
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Warranties & Disclaimers
Our Warranty
LBDRG, Inc. warrants that services will be performed in accordance with the terms of each applicable Statement of Work. In the event of a breach of this warranty, our sole obligation is to re-perform the deficient services, provided the client notifies us in writing within thirty (30) days of the deficient performance, describing the breach in reasonable detail.
Disclaimer
EXCEPT AS EXPRESSLY STATED ABOVE, ALL SERVICES AND ACCESS TO PLATFORMS ARE PROVIDED "AS IS" WITH ALL FAULTS. LBDRG, INC. EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
We do not warrant specific results from digital marketing campaigns. Campaign performance is influenced by market conditions, platform algorithm changes, ad spend levels, and other factors outside our control.
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Mutual Confidentiality
Both parties agree to maintain the strict confidentiality of all proprietary and confidential information exchanged during the course of the engagement. Confidential information shall not be used for any purpose other than the performance of services under the agreement, and shall not be disclosed to any third party without prior written consent.
Exceptions
Confidentiality obligations do not apply to information that:
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Becomes publicly available through no fault of the receiving party;
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Was already in the receiving party's possession prior to disclosure; or
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Is received from a third party not under obligation of confidentiality.
Upon termination or expiration of any agreement, each party shall destroy or return all materials containing the other party's confidential information upon request
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Grant of Rights
Upon full payment for services as provided in the applicable agreement, LBDRG, Inc. grants the client a non-transferable, non-assignable, worldwide, irrevocable, exclusive license to all work product specifically created for the client under the engagement.
LBDRG, Inc. retains all rights not expressly granted, including the right to represent that it has performed services for the client and produced the applicable work. Clients may not modify, adapt, translate, or create derivative works from applications or